Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Manheim Township, PA

12d•Onsite

About The Position

The Specialty Beauty Advisor – Clinique is responsible for maximizing sales of Clinique color cosmetics, skincare, and fragrance by identifying guests’ individual needs and helping them select and purchase merchandise. The advisor represents Ulta Beauty and Clinique, maintains store standards, and supports the Experience Manager through performance, people, and process activities. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized guest service, performs makeup applications, skincare analysis, and product demonstrations, and supports appointments, in-store events, and customer relationship-building. The role also includes sharing information about promotions, products, services, and loyalty offerings; completing ongoing training; and collaborating with store associates and Clinique brand partners. Operational duties include following company and brand policies, maintaining and replenishing the assigned area, ensuring testers and demonstration stations meet hygiene and company standards, supporting merchandising resets and inventory and shipment tasks, maintaining cleanliness, and following loss-prevention practices. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Work involves frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Greet and engage every guest, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Build customer relationships and maintain contact with Clinique guests, including following up on inquiries.
Inform guests about current promotions, events, and services.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and Ulta Beauty app with guests.
Maintain relationships with Clinique brand partners through required training and execution of events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category training and professional development.
Follow Ulta Beauty policies, procedures, and standards, as well as the Clinique and Ulta Beauty dress code.
Keep the assigned area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain operational standards and cleanliness of the Clinique area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing for Clinique.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.