🔥 Specialty Manager

Marksman Security•Culver City, CA

About The Position

The Specialty Manager leads, oversees, coordinates, executes, and continuously improves four specialized security programs: Shift Supervisor Operations, Badging Operations, VIP Concierge, and Special Events. This customer-facing leadership position serves as the primary liaison among the client, Operations, Scheduling, Badging, Shift Supervisors, VIP Concierge, and field personnel. The manager ensures daily security operations, executive and talent visits, events, screenings, and special assignments meet MSC policies, procedures, and approved operational requirements. The role focuses on operational excellence, personnel development, risk and gap identification, consistent service delivery, and improving operational performance in partnership with the broader management team. The manager provides leadership and accountability for Shift Supervisors; oversees daily badging services; coordinates VIP and executive support; and leads the planning and execution of special events. The position also manages client relationships, personnel training, operational technology and resources, incident reviews, and continuous improvement efforts. The role reports to the Operations Manager and works closely with MSC management, scheduling, field teams, client representatives, event stakeholders, and partner teams.

Responsibilities

Lead, coach, and hold Shift Supervisors accountable; ensure consistent operational execution, incident management, post checks, and quality assurance.
Monitor operational performance, identify gaps, implement corrective actions, validate follow-through, and track and report performance metrics.
Oversee daily badging operations, including new hire, replacement, extended-use, and transient workforce badges and supporting documentation.
Ensure badging operations follow operational directives and MSC procedures; work with client badging representatives to maintain customer service and continuity.
Identify badging process improvements and operational efficiencies.
Coordinate executive and VIP support, visits, talent movements, concierge-level service, and stakeholder communications.
Lead planning, coordination, and execution of screenings, premieres, executive visits, talent events, and other special events.
Support event security plans and enhanced security planning with the client; coordinate staffing requests, logistics, communications, equipment, and personnel resources.
Oversee multiple simultaneous events and coordinate with internal and external stakeholders to achieve safe, professional execution consistent with client expectations.
Serve as a trusted contact for client-facing communications; participate in planning meetings and operational calls; address client concerns and needs appropriately.
Maintain strong relationships with client stakeholders and internal partners, and represent MSC professionally.
Do not commit to, approve, or communicate client policy decisions without documented authorization from both the client and the MSC Account Manager.
Identify specialty-program training needs, coordinate and facilitate in-service training, and ensure personnel are trained on assigned technologies and procedures.
Coach and mentor leads, supervisors, and specialists; promote consistent operations and customer service.
Maintain readiness of specialty-program equipment and resources; coordinate deployment and training for Open Gate, Yondr pouches, wands, monoculars, and approved security devices.
Identify equipment, staffing, or logistical deficiencies and elevate concerns appropriately.
Oversee operational and event debriefs; conduct and review PIRs, after-action reports, and corrective action plans.
Analyze operational trends and performance data, and partner with Operations, Training, Compliance, and fellow managers on improvements while respecting each function's ownership.
Develop recommendations to improve efficiency, readiness, communication, and service delivery.
Communicate proactively with clients, leadership, and operational teams; anticipate needs, demonstrate accountability, and promote service, preparedness, and continuous improvement.