🔥 Specialty Manager

Marksman Security LLC•Culver City, CA

10d

About The Position

The Specialty Manager leads, oversees, coordinates, executes, and continuously improves four specialized security programs: Shift Supervisor Operations, Badging Operations, VIP Concierge, and Special Events. The role serves as the primary liaison among the client, Operations, Scheduling, Badging, Shift Supervisors, VIP Concierge, and field personnel to support daily security operations, executive and talent visits, events, screenings, and special assignments in accordance with company policies, procedures, and approved operational requirements. This customer-facing leadership position is responsible for operational excellence, personnel development, identifying operational risks and gaps, maintaining consistently high service standards, and partnering with the broader management team to improve performance. The Specialty Manager reports to the Operations Manager and works closely with the MSC Management Team, Scheduling Team, Shift Supervisors, Badging Team, VIP Concierge Team, client representatives, event stakeholders, and partner teams as applicable.

Responsibilities

Lead, coach, and hold Shift Supervisors accountable; ensure consistent operations, incident management, post checks, and quality assurance; track performance indicators; and identify and address operational gaps.
Oversee daily badging operations, including new hire, replacement, extended-use, and transient workforce badges and supporting documentation; maintain compliance and coordinate with client badging representatives.
Coordinate executive and VIP support, visits, talent movements, stakeholder needs, and concierge-level service in line with client expectations.
Plan and execute screenings, premieres, executive visits, talent events, and other special events; coordinate security plans, staffing requests, logistics, communications, equipment, personnel, and stakeholders.
Serve as a trusted client contact, participate in planning meetings and operational calls, address client concerns and needs, and maintain strong relationships with client stakeholders and internal partners.
Do not commit to, approve, or communicate client policy decisions without documented authorization from both the client and the MSC Account Manager.
Identify specialty-program training needs, coordinate and facilitate in-service training, ensure personnel are trained on assigned technologies and procedures, and coach and mentor leads, supervisors, and specialists.
Maintain readiness of specialty-program equipment and resources; coordinate deployment and training for Open Gate, Yondr pouches, wands, monoculars, and approved security devices; and escalate equipment, staffing, or logistical deficiencies.
Oversee operational and event debriefs; conduct and review PIRs, after-action reports, and corrective action plans; analyze trends and performance data; and recommend improvements to efficiency, readiness, communication, and service delivery.
Maintain a strategic perspective while staying engaged in daily operations, anticipate operational needs, communicate effectively, and promote professionalism, preparedness, accountability, and continuous improvement.