Specialty Healthcare Coordinator

PDS Health•Cottonwood, AZ

4d•$18 - $25

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make a financial commitment to begin diagnosed treatment. The role involves explaining financial options and treatment choices, addressing common objections, and keeping Specialists’ schedules productive. The coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and ongoing patient relationships. The SHC serves as a liaison between the office and specialty teams, coordinates consultations and follow-up care, and helps ensure treatment paperwork and insurance pre-authorizations are completed. The role also includes participating in team meetings and huddles, tracking specialty goals and metrics, maintaining professional conduct, and complying with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, and building team members’ financial understanding.
Influencing skills, including active listening and observation and creating a win/win need for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the Specialist.
Develop proficiency in PDS systems, tools, and skills to help patients make informed decisions suited to their needs.
Prioritize specialty coordination and consultations and serve as a subject matter expert for treatment plans that include specialty care.
Proactively manage Specialists’ schedules so they are full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, schedule considerations, consultations, treatment plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Understand and use available financial options to offer patients choices that fit their budgets.
Professionally address common patient objections to starting treatment before their specialty appointments.
Obtain required insurance pre-authorizations before treatment when needed.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and communicate respectfully and professionally.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.