Specialty Healthcare Coordinator

PDS Health•Alhambra, CA

4d•$19 - $26

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make a financial commitment to begin diagnosed treatment. The role involves explaining financial options, educating patients about treatment choices, addressing common objections, and proactively managing Specialists’ schedules to support productive specialty days. The SHC provides consultative, educational support while contributing to a positive patient experience and ongoing patient relationships. The coordinator serves as a liaison between the office and specialty teams, helping facilitate communication, consultations, schedule considerations, treatment-plan changes, and follow-up care. The role also includes obtaining insurance pre-authorizations when needed, participating in team meetings, tracking specialty goals and metrics, and supporting company policies, regulatory compliance, and the PDS Brand framework. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused, data-driven, detail-oriented, organized, and structured, with comprehensive knowledge of operational processes and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics to manage, and building the financial understanding of team members.
Influencing skills, including active listening and observing behavior and creating a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain a financial commitment from patients to begin treatment diagnosed by the Specialist.
Develop proficiency with PDS systems and tools to help patients make decisions suited to their needs.
Prioritize specialty coordination and consultations and serve as a subject matter expert for treatment plans that include specialty treatment.
Proactively manage Specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Serve as a liaison between the office and specialty teams, facilitating communication, schedule considerations, consultations, treatment-plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Understand and use available financial options to help patients choose treatment that fits their budget.
Professionally address common patient objections to starting treatment before their specialty appointment.
Obtain insurance pre-authorizations when required before treatment.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and communicate respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.