Specialty Healthcare Coordinator

PDS Health•Phoenix, AZ

4d•$18 - $25

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported specialists to help patients make a financial commitment to begin diagnosed treatment. The role involves explaining financial options and treatment choices, addressing patient objections, and managing specialist schedules to support productive specialty days. The coordinator provides consultative, educational support while promoting a positive patient experience and ongoing patient relationships. The SHC coordinates communication between the office and specialty teams, supports treatment planning and follow-up care, obtains insurance pre-authorizations when needed, and tracks specialty goals and metrics. The role also supports company standards, regulatory compliance, and comprehensive patient care.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused, data-driven, organized, and structured approach; comprehensive knowledge of operational processes; computer proficiency.
Financial acumen, including understanding profit drivers, using metrics to manage, and building team members’ financial understanding.
Influencing skills, including active listening and observation and creating a win-win need for change.
Self-motivation, reliability, and ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organization and attention to detail, with ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices according to the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the specialist.
Develop proficiency in the PDS system and tools to help patients make decisions suited to their needs.
Prioritize specialty coordination and consultations and serve as a subject matter expert for specialty treatment plans.
Proactively manage specialists’ schedules to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, scheduling considerations, consultations, treatment plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Use available financial options to offer patients treatment choices that fit their budgets.
Address common patient objections to starting treatment before the patient arrives for a specialty appointment.
Obtain insurance pre-authorizations when required before treatment.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies and treat others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.