Specialty Healthcare Coordinator

PDS Health•Lake Worth, TX

2d•$18 - $25

About The Position

The Specialty Healthcare Coordinator (SHC) partners with supported Specialists to help patients make informed decisions and commit financially to diagnosed treatment. The role involves explaining treatment choices and financial options, addressing patient concerns, and managing specialty schedules so appointments and specialty days run smoothly. The SHC supports patients in a consultative, educational manner while contributing to a positive patient experience and ongoing patient relationships. The coordinator serves as a liaison between the office and specialty teams, supports communication and follow-up care, and helps ensure that treatment plans, paperwork, insurance pre-authorizations, and appointments are handled appropriately. The role also includes tracking specialty goals and metrics, participating in team meetings, maintaining professional standards, and complying with company and regulatory requirements. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused and data-driven, with strong organizational skills, computer proficiency, and comprehensive knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics to manage, and building the financial understanding of team members.
Influencing skills, including active listening and observing behavior and creating mutually beneficial reasons for change.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the Specialist.
Develop proficiency in PDS systems, tools, and processes to help patients make decisions suited to their needs.
Prioritize specialty coordination and consultation and serve as a subject matter expert for specialty treatment plans.
Manage Specialists’ schedules proactively to keep them full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, scheduling considerations, consultations, treatment plan changes, and patient care follow-up appointments with specialty, general practice, and hygiene teams.
Use available financial options to give patients choices that fit their budgets.
Address common patient objections to starting treatment before specialty appointments.
Obtain insurance pre-authorizations when required before treatment.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics and use reports to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other duties and responsibilities as assigned.