Healthcare Coordinator

PDS Health•Brentwood, CA

13d•$20 - $28

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices, using available financial options to support case acceptance, addressing common objections, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while promoting a Perfect Patient Experience and creating Patients for Life. The role also supports the Comprehensive Care Model, contributes to office meetings and huddles, and follows company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in the PDS system and tools to help patients make decisions suited to their needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Develop subject matter expertise in available financial options and explain choices that fit patients’ budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Help ensure the office follows the Comprehensive Care Model and make referrals outside the office as appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Represent the PDS Brand consistently with its framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and communicate respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.