Healthcare Coordinator

PDS Health•Murrieta, CA

10d•$19 - $26

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the best course of treatment with urgency. The role involves understanding and using financial options to support case acceptance, educating patients about treatment choices, addressing common objections, and proactively helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while promoting a Perfect Patient Experience and creating Patients for Life. The position also supports the company’s culture and operational practices, the Comprehensive Care Model, compliance requirements, and the PDS Brand. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused, data-driven, detailed, organized, and structured; comprehensive knowledge of operational processes and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics to manage, developing financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating win-win opportunities for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain patient-record confidentiality.
Organized, detail-oriented, and able to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems, tools, skills, and resources to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Serve as a subject matter expert on available financial options so patients can choose care that fits their budget.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Help ensure the office exemplifies the Comprehensive Care Model, including referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.