Healthcare Coordinator

Westside Family Healthcare•Dover, DE

13d

About The Position

Westside Family Healthcare is a nonprofit community health center providing primary medical care regardless of patients’ ability to pay. The Healthcare Coordinator organizes patient care activities among providers to support appropriate care delivery and reduce fragmentation. The role focuses on patients needing specialty services and special populations requiring surveillance monitoring and timely disease-prevention reminders. The coordinator helps patients access healthcare and navigate community services and resources, addressing barriers such as language, transportation, and finances. Westside describes its care model as a Primary Care Medical Home, centered on patients’ healthcare decision-making.

Requirements

High school diploma or GED.
One year of work experience in the medical or health insurance field.
Six months of experience using Microsoft Office software.
Six months of experience using electronic medical record software.

Responsibilities

Navigate patients to specialty and other assigned care, addressing barriers and helping ensure referrals and procedures are timely, safe, effective, patient-centered, efficient, and equitable.
Assess patient and family preferences for how they receive information.
Communicate appointment details, health reminders, and other information through telephone, mail, or available communication tools.
Follow organizational guidelines for use of the Electronic Medical Record (EMR), in compliance with HIPAA and patient confidentiality standards.
Document interactions with patients and others acting on patients’ behalf clearly, thoroughly, and accurately in the patient’s electronic health record.
Maintain access to the Delaware Health Information Exchange (DHIN) and related systems.
Use DHIN and related systems to gather information for care coordination and keep patients’ electronic health records updated with care status.
Collaborate with community programs or internal departments to assist patients.
Process assigned prior authorizations and insurance referrals.
Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify patient-care needs, as assigned.
Collect data related to healthcare coordination.

Benefits

Medical insurance with two plans to choose from.
Dental insurance through Guardian Dental.
Vision insurance.
Life insurance paid by Westside, with the option to purchase additional coverage.
Short-term disability paid by Westside.
Long-term disability paid by the employee.
401(k) retirement plan with a match.
Supplemental insurance plans.
Generous paid time off (PTO).
Flexibility to support work/life balance.