Healthcare Coordinator

PDS Health•Winter Park, FL

13d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves explaining treatment choices and financial options, addressing patient concerns, and helping keep Dentist schedules productive. The Healthcare Coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships. The role also requires collaboration with clinicians and the office team, proficiency with PDS systems and tools, knowledge of insurance and office practices, and compliance with company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Ability to work independently and as part of a team.
Ability to multitask effectively while maintaining work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented, self-starting approach, including setting realistic goals, meeting commitments, and prioritizing work.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused approach, including data-driven decision-making, organization, attention to detail, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating win-win opportunities for change.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Help patients make a financial commitment to begin the dentistry recommended by the Dentist.
Become proficient in PDS systems and tools to assist patients in making decisions that meet their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Develop subject-matter expertise in available financial options and help patients choose options that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain insurance pre-authorizations when required before treatment.
Help ensure the office follows the Comprehensive Care Model, including appropriate referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.