Healthcare Coordinator

PDS Health•Phoenix, AZ

9d•$18 - $25

About The Position

The Healthcare Coordinator partners with supported Dentists to help patients make a financial commitment to begin the recommended course of treatment promptly. The role involves understanding and presenting financial options, educating patients about treatment choices, addressing common objections, and helping keep Dentist schedules productive. The coordinator supports patients in a consultative and educational manner while contributing to a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Travel between offices might be required.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Build proficiency in PDS systems, tools, and skills to help patients make decisions suited to their wants and needs.
Complete the HC Handoff in partnership with each clinician for every exam patient.
Develop expertise in available financial options and present choices that fit patients’ budgets.
Professionally address common objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Ensure the office follows the Comprehensive Care Model and arrange referrals outside the office as appropriate.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.