Healthcare Coordinator

PDS Health•Pomona, CA

8d•$19 - $26

About The Position

The Healthcare Coordinator partners with supported dentists to help patients make a financial commitment to begin the recommended course of treatment. The role involves explaining treatment choices and available financial options, addressing patient concerns, and helping keep dentists’ schedules productive. The Healthcare Coordinator supports patients through a consultative and educational approach while promoting a positive patient experience and long-term patient relationships. The position also includes obtaining insurance pre-authorizations when needed, supporting comprehensive care and referrals, participating in team meetings, and following company policies and applicable regulations. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing, and persistence.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven approach, with strong organizational skills, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, supporting the financial understanding of team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating win-win reasons for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin the dentistry diagnosed by the Dentist.
Develop proficiency in PDS systems and tools to help patients make decisions suited to their wants and needs.
Execute the HC Handoff in partnership with each clinician for every exam patient.
Understand available financial options and help patients choose options that fit their budgets.
Professionally address common patient objections to starting treatment.
Obtain required insurance pre-authorizations before treatment when needed.
Support the Comprehensive Care Model within offices and through referrals outside the office.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics and results.
Represent the PDS Brand and make decisions consistent with its framework.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others respectfully.
Comply with company policies and applicable state, federal, and other regulations.
Perform other assigned duties and responsibilities.