Specialty Healthcare Coordinator

PDS Health•Pearland, TX

About The Position

The Specialty Healthcare Coordinator partners with supported Specialists to help patients make a financial commitment to begin diagnosed treatment. The role involves explaining treatment choices and available financial options, addressing common objections, and keeping Specialists’ schedules productive. The coordinator supports patients in a consultative and educational manner while contributing to a positive patient experience and ongoing patient relationships. The coordinator also serves as a liaison between the office and specialty teams, helping coordinate consultations, scheduling, treatment-plan changes, and follow-up care. The position requires knowledge of office practices, technology applications, patient insurance, and specialty goals and metrics. Travel between offices might be required.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work.
Patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
Process-focused and data-driven, with attention to detail, organizational skills, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, and building team members’ financial understanding.
Ability to influence through active listening and observation and to create a win-win need for change.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Gain patients’ financial commitment to begin treatment diagnosed by the Specialist.
Develop proficiency in PDS systems and tools to help patients make decisions suited to their wants and needs.
Prioritize specialty coordination and consultation and serve as a subject matter expert for treatment plans that include specialty treatment.
Proactively manage Specialists’ schedules so they are full, staggered, balanced, and productive, with appropriate treatment paperwork completed.
Act as a liaison between the office and specialty teams, facilitating communication, scheduling considerations, consultations, treatment-plan changes, and follow-up appointments with specialty, general practice, and hygiene teams.
Explain and use available financial options to help patients choose treatment that fits their budget.
Professionally address common patient objections before patients arrive for specialty appointments.
Obtain insurance pre-authorizations when required before treatment.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand specialty goals and metrics, including reports used to track key metrics and patient care.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
Maintain a professional appearance and demeanor, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.