Specialty Dental Treatment Coordinator

Platinum Dental Services•Logan, UT

1d•$18 - $20

About The Position

Platinum Dental Services is seeking a motivated, patient-focused Specialty Treatment Coordinator to help patients understand advanced dental treatment recommendations, navigate financial options, and proceed with care. The coordinator works closely with specialists in areas such as oral surgery, dental implants, and endodontics, combining patient communication, organization, and treatment coordination to provide a strong patient experience and support practice growth. The role guides patients through the specialty treatment journey, from explaining recommendations and coordinating appointments to discussing insurance coverage and financial arrangements. It also involves following up with patients, maintaining accurate records, collaborating with specialists and office teams, and supporting goals related to treatment acceptance, scheduling, patient satisfaction, and collections.

Requirements

Strong communication, interpersonal, and relationship-building skills.
Confidence discussing treatment recommendations, costs, and financial options with patients.
Ability to build trust and help patients make informed decisions.
Goal-oriented mindset and motivation to achieve measurable performance goals.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and follow up consistently.
Strong problem-solving skills and ability to address patient concerns professionally.
Positive attitude, coachable mindset, and willingness to learn.
Ability to work effectively with dental specialists, clinical teams, and office leadership.
Commitment to ethical, patient-centered communication and exceptional service.

Nice To Haves

Previous experience as a Dental Treatment Coordinator, Specialty Treatment Coordinator, or Dental Patient Care Coordinator.
Familiarity with oral surgery, dental implants, endodontics, or other dental specialty procedures.
Experience presenting treatment plans and coordinating patient financing.
Knowledge of dental insurance verification, benefits, and patient financial arrangements.
Experience using dental practice management software.
Demonstrated success with patient follow-up, scheduling, and treatment acceptance.

Responsibilities

Present and explain specialty treatment plans, procedures, timelines, and next steps clearly and compassionately.
Build trust with patients, answer questions, and address concerns about treatment.
Work with specialists and clinical teams to provide accurate treatment information and smooth patient transitions.
Provide a personalized experience for patients considering advanced dental procedures.
Follow up with patients in a timely manner, including those with unscheduled treatment.
Coordinate specialty appointments and procedures and help maintain organized, productive schedules.
Support treatment acceptance through communication, relationship-building, and patient education.
Identify scheduling opportunities and help improve patient access to specialty services.
Maintain accurate records of treatment discussions, follow-ups, and scheduling activity.
Monitor treatment coordination goals and contribute to practice performance.
Verify insurance benefits and explain coverage information, treatment costs, estimated benefits, and financial options.
Help patients understand financial responsibilities and coordinate payment arrangements according to office policies.
Communicate about outstanding balances and payment expectations, and collaborate with billing and clinical teams to resolve questions.
Build relationships with dental specialists, Office Leaders, and clinical team members.
Support office goals for treatment acceptance, scheduling, patient satisfaction, and collections.
Identify opportunities to improve patient communication and treatment coordination processes.
Contribute to a positive, collaborative, results-driven team environment.