Specialty Dental Treatment Coordinator

Platinum Dental Services • Prescott Valley, AZ

9d • $18 - $19

About The Position

Platinum Dental Services is seeking a motivated, patient-focused Specialty Treatment Coordinator to help patients understand specialty treatment recommendations, explore financial options, and proceed with care. The coordinator works closely with dental specialists in areas such as oral surgery, dental implants, and endodontics, combining patient communication, organization, and treatment coordination to support a positive patient experience and practice growth.

The role guides patients through the specialty treatment journey, from education about recommended care through scheduling procedures and arranging payment. The coordinator collaborates with specialists, clinical teams, office leaders, and billing teams to coordinate care, communicate insurance and financial information, maintain organized schedules and records, and support patient satisfaction and practice performance.

Requirements

• Strong communication, interpersonal, and relationship-building skills.
• Confidence discussing treatment recommendations, costs, and financial options with patients.
• Ability to build trust and help patients make informed decisions comfortably.
• Goal-oriented mindset and motivation to achieve measurable performance goals.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow up consistently.
• Strong problem-solving skills and ability to address patient concerns professionally.
• Positive attitude, coachable mindset, and willingness to learn.
• Ability to work effectively with dental specialists, clinical teams, and office leadership.
• Commitment to ethical, patient-centered communication and exceptional service.

Nice To Haves

• Previous experience as a Dental Treatment Coordinator, Specialty Treatment Coordinator, or Dental Patient Care Coordinator.
• Familiarity with oral surgery, dental implants, endodontics, or other dental specialty procedures.
• Experience presenting treatment plans and coordinating patient financing.
• Knowledge of dental insurance verification, benefits, and patient financial arrangements.
• Experience using dental practice management software.
• Demonstrated success with patient follow-up, scheduling, and treatment acceptance.

Responsibilities

• Present and explain specialty treatment plans, recommended procedures, timelines, and next steps clearly and compassionately.
• Build trust with patients, answer questions, address concerns, and provide a personalized experience for patients considering advanced dental procedures.
• Work with specialists and clinical teams to ensure treatment information is accurate and patient transitions are smooth.
• Follow up with patients in a timely manner, including those with unscheduled treatment, and help address barriers to proceeding with care.
• Coordinate specialty appointments and procedures and identify scheduling opportunities to improve patient access.
• Support treatment acceptance through communication, relationship-building, and patient education.
• Maintain accurate records of treatment discussions, follow-ups, and scheduling activity.
• Monitor treatment coordination goals and contribute to practice performance.
• Verify insurance benefits and communicate coverage information, treatment costs, estimated benefits, and financial options to patients.
• Help patients understand their financial responsibilities and coordinate payment arrangements according to office policies.
• Communicate about outstanding balances and payment expectations and collaborate with billing and clinical teams to resolve questions.
• Build working relationships with specialists, Office Leaders, and clinical team members; support transitions between general dentistry and specialty care.
• Support office goals related to treatment acceptance, scheduling, patient satisfaction, and collections.
• Identify opportunities to improve patient communication and treatment coordination processes.
• Contribute to a positive, collaborative, results-driven team environment.

Benefits

• Competitive pay based on experience ($18–$19 an hour).
• Monthly performance-based bonus opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Six paid holidays each year.
• Career growth and advancement opportunities.
• Opportunity to develop skills coordinating advanced dental treatments.
• Supportive, collaborative team environment focused on patient care, accountability, and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed