Specialty Dental Treatment Coordinator

Platinum Dental Services•Chandler, AZ

9d•$19 - $21

About The Position

Platinum Dental Services is seeking a motivated, patient-focused Specialty Treatment Coordinator to help patients understand specialty treatment recommendations, navigate financial options, and move forward with care. The coordinator works closely with specialists in areas such as oral surgery, dental implants, and endodontics, combining patient communication, organization, and treatment coordination skills to provide a strong patient experience and support practice growth. The role guides patients through their specialty treatment journey, from explaining recommended care and coordinating appointments to discussing insurance coverage and financial arrangements. It also involves maintaining accurate records, following up with patients, collaborating with specialists and clinical teams, and contributing to practice goals related to treatment acceptance, scheduling, patient satisfaction, and collections. The schedule is Monday 7:30 AM–5:00 PM, Tuesday 8:30 AM–6:00 PM, and Wednesday 7:30 AM–5:00 PM, with a daily lunch break from 1:00 PM–2:00 PM. Pay is $19–$21 per hour.

Requirements

Strong communication, interpersonal, and relationship-building skills.
Confidence discussing treatment recommendations, costs, and financial options with patients.
Ability to build trust and help patients make informed decisions.
Goal-oriented mindset and motivation to achieve measurable performance goals.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and follow up consistently.
Strong problem-solving skills and ability to address patient concerns professionally.
Positive attitude, coachable mindset, and willingness to learn.
Ability to work effectively with dental specialists, clinical teams, and office leadership.
Commitment to ethical, patient-centered communication and exceptional service.

Nice To Haves

Previous experience as a Dental Treatment Coordinator, Specialty Treatment Coordinator, or Dental Patient Care Coordinator.
Familiarity with oral surgery, dental implants, endodontics, or other dental specialty procedures.
Experience presenting treatment plans and coordinating patient financing.
Knowledge of dental insurance verification, benefits, and patient financial arrangements.
Experience using dental practice management software.
Demonstrated success with patient follow-up, scheduling, and treatment acceptance.

Responsibilities

Present and explain specialty treatment plans in a clear, professional, and compassionate manner.
Help patients understand recommended procedures, treatment timelines, and next steps.
Build trust with patients and address questions or concerns about treatment.
Coordinate with specialists and clinical teams to ensure accurate treatment information and smooth patient transitions.
Provide a personalized experience for patients considering advanced dental procedures.
Follow up with patients in a timely manner to help them proceed with recommended care.
Coordinate specialty appointments and procedures to maintain organized, productive schedules.
Follow up with patients who have unscheduled treatment and help address barriers to moving forward.
Support treatment acceptance through communication, relationship-building, and patient education.
Identify scheduling opportunities and work with clinical teams to improve patient access to specialty services.
Maintain accurate records of treatment discussions, patient follow-ups, and scheduling activity.
Monitor treatment coordination goals and contribute to overall practice performance.
Verify insurance benefits and communicate available coverage information to patients.
Explain treatment costs, estimated insurance benefits, and available financial options.
Help patients understand their financial responsibilities before treatment.
Coordinate payment arrangements according to office policies.
Communicate with patients about outstanding balances and payment expectations.
Collaborate with billing and clinical teams to resolve insurance or financial questions.
Build working relationships with dental specialists, Office Leaders, and clinical team members.
Help ensure smooth transitions for patients between general dentistry and specialty care.
Support office goals related to treatment acceptance, scheduling, patient satisfaction, and collections.
Identify opportunities to improve patient communication and treatment coordination processes.
Contribute to a positive, collaborative, and results-driven team environment.