Specialty Clinic Scheduler

Citizens Health•Colby, KS

3d•Onsite

About The Position

Citizens Health is recruiting a full-time Specialty Clinic Scheduler at the CMC Specialty Clinic in Colby, Kansas. The position schedules appointments for Specialty Clinic providers and is responsible to the Specialty Clinic Manager. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay is dependent upon experience. The scheduler coordinates communications between patients and medical staff, mails required paperwork to patients before appointments, and handles telephone calls by screening, taking messages, and providing information. The role requires strict adherence to HIPAA, PHI, and confidentiality requirements, as well as completing other duties as assigned. The work typically involves sitting at a desk while answering and placing telephone calls and scheduling appointments on a computer.

Requirements

High school diploma or GED.
Customer and personal service skills, including meeting needs, assessing and resolving issues, meeting service quality standards, and evaluating satisfaction.
Ability to maintain good working relationships with all personnel.
Ability to communicate clearly.
Self-starter who takes initiative, is open minded, and works as a team player.
Maintain a positive attitude and good energy, and help create a positive, supportive working atmosphere.
Display integrity and accountability.
Accept and respond to constructive criticism and suggestions, and strive for self-improvement.
Adhere to organization policies and procedures.
Arrive at work on time and when scheduled.
Demonstrate flexibility, initiative, and ingenuity in performing job tasks.
Demonstrate professional conduct and maintain a professional appearance.
Demonstrate behavior that reflects the image of the institution.
Knowledge of common safety hazards and precautions to establish a safe work environment.

Nice To Haves

Knowledge of medical terminology.
Two years of related clerical experience in a health care setting.

Responsibilities

Coordinate communications between patients and medical staff.
Schedule appointments for Specialty Clinic providers.
Mail required paperwork to patients prior to appointments.
Answer and screen telephone calls, take messages, and provide necessary information.
Strictly adhere to HIPAA, PHI, and confidentiality requirements.
Complete other duties as assigned.

Benefits

Medical, dental, and vision insurance available.
Pre-tax and Roth contributions.
Automatic 6% salary deferral upon employment.
Regular and matching contributions after one year and 1,000 hours worked.
Life, Accidental Death and Dismemberment Insurance; full-time coverage is equal to two times annual income.
Eligible employees receive shift, weekend, and holiday differential pay.
On-site child care services.
Funeral leave.
Health Savings Account.
Dependent, Medical, and Limited Purpose Flexible Spending Accounts.
The Standard Group Insurance.
Discounted membership rate for MASA.