Patient Scheduler - Specialty Clinic Call Center

University Health

6d • Onsite

About The Position

The Patient Scheduler is the first point of contact for patients at the University Health Truman Medical Center specialty clinic call center. The role guides patients through scheduling, check-in, registration, and check-out, helping ensure a smooth visit and efficient clinic operations. It also maintains accurate patient records and supports clear communication about health benefits, financial obligations, and the organization’s Discount Policy.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent verbal communication skills.
• Strong written communication skills for exchanging information with patients and staff.
• Proficiency with computer hardware and software, including the ability to navigate patient management systems.
• Ability to maintain accurate patient records and verify information.

Responsibilities

• Assist patients with appointment scheduling, check-in, registration, and check-out.
• Manage patient flow and support timely, efficient scheduling and check-ins.
• Enter and maintain accurate patient demographic and financial information.
• Answer phone calls and respond to patient requests.
• Explain health benefits, financial obligations, and the organization’s Discount Policy.
• Manage and optimize the clinic schedule to support an organized patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED