Hospital Call Center Scheduler
About The Position
The Hospital Call Center Scheduler works with the Centralized Scheduling Department to support appointment scheduling for primary care practices. The role answers inbound patient calls and schedules, reschedules, or cancels appointments according to practice protocols and department service-level goals. The scheduler collects patient demographic and insurance information, maintains accurate documentation, and provides professional, confidential, and supportive customer service. This remote position also involves de-escalating patient concerns, escalating issues to management, using several software systems with dual monitors, and assisting with other projects as assigned.
Requirements
- High school diploma or GED.
- Two years of related experience in a medical setting, or one year of previous healthcare call center or customer service experience, or three or more years of call center experience.
- Basic healthcare knowledge.
- Proficiency with Windows Office programs, including Word, Excel, and PowerPoint, and ability to learn specialized computer applications.
- Professional, articulate communication style.
- Ability to multitask across several computer applications while holding a conversation with a client.
- Excellent attention to detail and data-entry accuracy.
- Flexibility to adapt quickly to a new business environment.
- Ability to work in a remote team environment.
- Must live in the United States.
- Internet download speed of 100 Mbps and upload speed of 20 Mbps.
Nice To Haves
- Associate degree or bachelor's degree.
- Ability to type at least 25 words per minute.
Responsibilities
- Answer inbound patient scheduling calls in accordance with department service-level goals and address patient concerns satisfactorily.
- Schedule, reschedule, and cancel primary care appointments accurately while following practice scheduling protocols and using relevant tools.
- Collect and enter required patient demographic and insurance information accurately.
- Use professional communication etiquette and active listening to assist patients with scheduling needs.
- Build a safe and trustworthy environment using scripted and non-scripted communication methods.
- De-escalate situations involving dissatisfied customers, provide assistance and support, and escalate problems to management as needed.
- Use and navigate several software systems using dual monitors.
- Maintain accurate and up-to-date information in the documentation system.
- Maintain confidentiality of account information and provide exceptional customer service.
- Assist with other projects as assigned by management.
Benefits
- Comprehensive medical, dental, and vision plans.
- Flexible-spending and health-savings accounts.
- Life, accident, and critical-injury insurance.
- Short- and long-term disability coverage.
- Identity theft coverage.
- Tuition reimbursement and loan assistance.
- 401(k) matching.
- Employee assistance program covering mental, physical, and financial wellness.
- Professional development and growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
