Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters. • Columbus, OH

3d • Onsite

About The Position

The Dispatcher/Scheduler/Quality Control employee coordinates multilingual interpreters who provide interpretation services at hospitals, courts, schools, and social service agencies. This role manages a high volume of phone calls, schedules interpreters for assignments, conducts inspections and quality control, and collects, enters, analyzes, and reports data. The position requires professional and efficient communication in person and over the phone, attention to detail, flexibility in a fast-paced environment, teamwork, initiative, and the ability to multitask. The employee must work from the office and complete a background check and pass a drug screen. The listed schedule is 7 a.m. to 3 p.m., at $22.00 per hour.

Requirements

• High school diploma.
• Customer service and dispatch experience.
• Typing speed of at least 35 WPM.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Professional and efficient communication in person and over the phone.
• Attention to detail, flexibility in a fast-paced environment, teamwork, initiative, and ability to multitask.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED