Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters. • Columbus, OH

3d • Onsite

About The Position

The Dispatcher/Scheduler/Quality Control Representative works with interpreters dispatched or scheduled to provide interpretation services in hospitals, courts, schools, and social service agencies. The role involves coordinating interpreter assignments, handling calls, conducting inspections, and monitoring quality and accuracy. The position is office-based and listed as 9 a.m. to 5 p.m., at $22.00 per hour.

Requirements

• High school diploma.
• Customer service and dispatch experience.
• Type at least 35 words per minute.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Keen attention to detail and eagerness to learn.
• Flexibility and ability to keep up in a fast-paced environment.
• Team-oriented approach.
• Initiative and ability to multitask.
• Professional and efficient communication in person and over the phone.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED