On Call Quality Control Representative
About The Position
The On Call Quality Control Representative inspects corporate apartments before guest move-ins and after guest move-outs to ensure they meet CWS presentation guidelines. The role is on call and as needed, with working hours that may vary. It involves daily travel to community properties within major metropolitan areas, typically within 75 miles, and may require overnight stays for company functions in other cities. The representative prepares and assembles move-in gifts, groceries, and marketing materials; conducts final walk-throughs and minor touch-ups; verifies that arrival instructions and QR tent cards are accurate and visible; and tests technology equipment and appliances. The role also includes delivering or arranging pickup and setup of technology equipment, documenting apartment conditions with a Surface Pro, iPad, or phone, reviewing daily schedules, managing supplies and lock-box inventory, and reporting damage or maintenance issues. A professional attitude, appearance, and communication with coworkers and clients are expected.
Requirements
- High school diploma, GED, or equivalent.
- Ability to pass annual background, drug, and driving-record checks in accordance with company policy and guidelines.
- Maintain a valid, unexpired driver’s license that meets company driving standards, as well as current automobile insurance and registration.
- Ability to travel daily to community properties within major metropolitan areas, generally within 75 miles; company functions in other cities may require overnight stays.
- Ability to maintain body equilibrium to prevent falling; bend at the neck, waist, arms, and legs; transport objects up to 50 pounds; and ascend or descend stairs and ramps.
Nice To Haves
- Customer service experience.
- Property maintenance management experience.
- Housekeeping experience.
- Computer proficiency, particularly with Microsoft Outlook and Word, and familiarity with smartphone technology.
Responsibilities
- Inspect apartments before guest move-ins and after guest move-outs to ensure they meet CWS presentation guidelines.
- Prepare, purchase, and assemble move-in gifts, groceries, and marketing materials.
- Perform white-glove inspections and minor touch-ups during final walk-throughs.
- Ensure arrival instructions and QR tent cards are accurate and placed visibly.
- Test technology equipment and appliances, including Wi-Fi, cable, and major appliances.
- Deliver additional items, such as hotspots.
- Coordinate technology equipment pickup, delivery, and setup, including replacement cable or internet equipment.
- Use a Surface Pro, iPad, or phone to photograph apartments during move-in and move-out and upload the pictures to the recordkeeping application.
- Review the daily schedule for arrivals, departures, and tasks.
- Manage supply inventory to ensure sufficient materials for marketing materials, move-in gifts, and other guest-satisfaction needs.
- Oversee lock-box inventory and pickup within 48 hours of move-in.
- Report all damages and maintenance issues to apartment property management and/or the CWS team.
- Promote positive teamwork and communication with coworkers and clients while maintaining a professional attitude, demeanor, and appearance.
Benefits
- Medical insurance.
- Dental insurance.
- Health savings account.
- 401(k).
- Life insurance.
- Employee Assistance Program.
- Short-term and long-term disability.
- Professional development.
- Supportive work environment.
- Paid holidays, including the employee’s birthday.
- Fitness reimbursement.
- BRIDGE program recognizing volunteerism and encouraging growth, leadership, creativity, and community involvement.
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What This Job Offers
Education Level
High school or GED
