Dispatcher & Scheduler

Voluntary Action Center of Northern Illinois•Yorkville, IL

1d•Onsite

About The Position

Help people stay connected to the services, appointments, and communities that matter most. At Voluntary Action Center, transportation is more than a ride. It is a connection to independence, healthcare, nutrition, family, and everyday life. We are looking for a compassionate and organized Dispatcher & Scheduler to help coordinate safe, reliable transportation for the individuals and communities we serve. This position will work Monday through Friday from 9:30 AM - 3:00PM. In this role, you will be an important part of making sure each day runs smoothly and helping clients schedule rides, supporting Vehicle Operators, adjusting routes when plans change, and responding quickly when challenges arise. If you enjoy helping people, solving problems, and being part of a team with a meaningful mission, we would love to hear from you.

Requirements

High school diploma or equivalent
Two years of related experience preferred
Strong customer service, communication, and organizational skills
Comfortable using computers and learning new software
Familiarity with local roads and communities
Valid Illinois driver’s license
Ability to pass background check

Nice To Haves

Spanish-speaking ability is strongly desired

Responsibilities

Coordinate and schedule passenger trips
Help clients access reliable transportation services
Monitor daily routes and make adjustments as needs change
Communicate with clients, Vehicle Operators, medical offices, and community partners
Respond to delays, cancellations, vehicle issues, and other service needs
Support Vehicle Operators with clear directions and schedule updates
Help coordinate rider accommodations and individual service needs
Maintain accurate trip, rider, and transportation records
Support the Transportation team with daily operations and documentation
Occasionally provide driving coverage when needed