Call Center Representative/Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr)

Access 2 Interpreters, LLC. • Columbus, OH

12d • Onsite

About The Position

We are seeking a Dispatcher/Scheduler to coordinate interpreters who provide interpretation services to people in need at hospitals, courts, schools, and social service agencies. The role involves handling a high volume of calls, scheduling multilingual interpreters, conducting inspections and quality control, and collecting and reviewing data and reports. The position is office-based and scheduled for 7 a.m. to 3 p.m., at $22.00 per hour.

The ideal candidate is detail-oriented, eager to learn, flexible in a fast-paced environment, a team player, proactive, and able to multitask. They communicate professionally and efficiently in person and over the phone. Candidates must complete a background check and pass a drug screen.

Requirements

• High school diploma.
• Customer service and dispatch experience.
• Typing speed of at least 35 WPM.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Professional and efficient communication in person and over the phone.
• Attention to detail, flexibility, teamwork, initiative, and ability to multitask.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED