Airport Control Center Dispatcher

Clark County Department of Aviation • Harry Reid International Airport - Las Vegas, NV

2d • Onsite

About The Position

The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Control Center Dispatcher position. This position monitors and operates transportation, communications, security, and life-safety systems. Additionally, this position distributes real-time information, dispatches Skilled Trade Workers, emergency personnel, police officers, and other personnel as appropriate, monitors access control systems, and supports airport response plans during significant events. This role requires completion of specialized training to coordinate and dispatch police officers during emergency situations within the airport’s delegated Metro jurisdiction. The ideal candidate will have emergency dispatching experience and is reliable, dependable, and able to remain focused in a fast-paced, high-pressure environment. Candidates should possess proficient keyboarding and data entry skills, be able to effectively use a computer-aided dispatch (CAD) system, and successfully multitask between computer, telephone, radio, and other communication systems while managing multiple priorities. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services. Employee Services reserves the right to call only the most qualified applicants to the selection process.

Requirements

• Equivalent to graduation from high school and one (1) year of full-time dispatching experience.
• Successful completion of an external law enforcement or fire agency dispatch academy or related training may be substituted for one (1) year of full-time dispatching experience.
• Proficient keyboarding and data entry skills.
• Ability to effectively use a computer-aided dispatch (CAD) system.
• Ability to successfully multitask between computer, telephone, radio, and other communication systems while managing multiple priorities.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six (6) months of hire/transfer and be recertified every year.
• Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Mobility to work in a communications setting and use standard office equipment.
• Vision to read printed materials and multiple computer screens.
• Hearing and speech to communicate in English, in person or over the telephone, and the radio.
• Ability to perform data entry with a keyboard.
• Candidates must be legally authorized to work in the United States.
• All prospective hires must present two original government issued ID's upon acceptance of job offer.

Nice To Haves

• Emergency dispatch experience is preferred.
• College coursework or formal training is desirable.

Responsibilities

• Monitors and operates transportation, communications, security, and life-safety systems.
• Distributes real-time information.
• Dispatches Skilled Trade Workers, emergency personnel, police officers, and other personnel as appropriate.
• Monitors access control systems.
• Supports airport response plans during significant events.
• Coordinates and dispatches police officers during emergency situations within the airport’s delegated Metro jurisdiction.
• Performs dispatch duties which include dispatching LVMPD Officers to emergency and non-emergency law enforcement situations and related FAA mandated security regulations within the airport property.
• Responds to airport related law enforcement situations and maintain event logs, dispatching Metro officers using 400 codes and training in Airport Metro Academy curriculum to ensure officer safety in full compliance of Nevada Revised Statutes (NRS) codes and regulations.
• Monitors, operates, and responds to a computerized facility management system which will alarm in out of the ordinary situations; responds to various problems such as fire, smoke, water flow, HVAC or other maintenance needs in buildings, tunnels, and exterior locations; dispatches the appropriate responders, monitors their actions and resets alarms as events dictate.
• Enters information in the National Crime Information Center (NCIC), Nevada Criminal Justice Information System (NCJIS), SCOPE, Department of Motor Vehicles (DMV), and other local, state, and national computer files; confirms validity and status of information for other agencies.
• Regulates and monitors information to motorists via I-215 tunnel Connector Computer System to change lane restrictions, speeds or detours in the event of emergencies with the I-215 Tunnel Connector.
• Monitors and operates a computerized card key security and security alarm system; identifies potential security breaches and dispatches the appropriate responder.
• Monitors and operates two computerized tram status control systems for all terminals; reports any apparent difficulties to management and affected tenants while coordinating response between airport and contract maintenance staff.
• Responds to all emergencies at all airports within the airport system, including medical emergencies, accidents, altercations, bomb threats, fires and aircraft emergencies; notifies the proper responding staff and agencies and assists in coordinating the action of responders.
• Operates a 24-hour, 7-day a week paging system.
• Maintains a variety of computerized records and logs; records incidents and call-outs; prepares summaries of activities and other reports as required.
• Provides direct emergency communication throughout the airport garage complex via Distress Alarm System (emergency call stations) comprised of numerous remote communication drops.
• Operates highly technical integrated communications system combining radio and telephone technology; reports the need for maintenance and repair as required; following established procedures, notifies airport team members and other agencies in potential emergency situations.
• Performs Computer Controlled Access system (CCAS) alarm monitoring in accordance with the Airport Security Program (ASP).
• Provides real-time security camera surveillance and video investigation related to airfield safety, law enforcement operations, security, and risk management.
• Executes life safety and security system monitoring and response.
• Tracks drone interference and laser strike reporting.
• Manages the creation and distribution of significant airport urgent and emergency communication information via Mass Communication Systems.
• Facilitates airport work orders using support software for service-related phone calls on an as needed basis.
• Provides service request status updates when needed.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Performs ancillary duties, depending upon which assigned, such as providing information to the public, maintaining files and performing office support work.

Benefits

• Specified positions may require possession of a valid Nevada Class C driver's license at time of hire.
• Satisfactory completion of all specialized training in police dispatch operations is required prior to completion of probationary/qualifying period.
• Employment is contingent upon the results of a physical examination performed by our examining physician.
• Employment is contingent upon the results of a pre-employment drug examination.
• Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
• Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
• Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED