Call Center Scheduler/Medical Records

Arizona Liver Health • Mesa, AZ

2d • $18 - $22 • Onsite

About The Position

Arizona Liver Health/Arizona Clinical Trials is hiring a full-time, non-exempt Call Center Scheduler/Medical Records employee in Mesa, Arizona. The role supports patient care by scheduling appointments, maintaining patient information and schedules, handling medical records and clinical reports, and coordinating telephone and fax communications. The position works in a call center setting and may require some interoffice travel.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office applications, Windows, and multi-line telephone systems.
• Ability to communicate professionally with patients, providers, and third-party vendors.
• Excellent organizational, attention-to-detail, and time-management skills.
• Excellent written and oral communication skills.
• Spanish-speaking bilingual proficiency required.
• Ability to lift at least 15 pounds.
• Ability to sit for long periods (at least 50%) and type and perform computer work for long periods.

Responsibilities

• Handle patient needs and requests efficiently by scheduling patients by telephone.
• Schedule initial and follow-up appointments to use provider time efficiently and support appropriate patient care.
• Perform patient pre-registration, including accessing and updating patient information as indicated.
• Perform data entry and confirm appointments.
• Maintain schedule accuracy to support maximum patient flow.
• Follow established procedures to answer and screen appointment-related calls, schedule interpreters, and direct calls to appropriate staff.
• Communicate effectively with office staff and providers across health centers as needed.
• Maintain patient confidentiality in compliance with the Privacy Act and HIPAA.
• File and scan laboratory, radiology, and other reports in the appropriate EHR section within the prescribed timeline.
• Send standard-of-care records to Research for all new screeners within 48 hours.
• Route clinical reports to appropriate clinic staff and outside parties.
• Process medical-record release requests and send records to requesting parties by mail or electronic means.
• Send medical-record releases to referring providers when requested.
• Process incoming faxes and route them to appropriate clinic staff.
• Follow up on failed faxes and update the database with changes to receiving parties.
• Maintain good attendance, punctuality, and work the full scheduled shift.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.

Benefits

• Health, dental, and vision coverage, including HSA plans with employer contribution.
• Two weeks of PTO.
• Five days of sick time.
• Seven company holidays and two half-days.
• 401(k) with 6% company match.
• Short- and long-term disability.
• Educational assistance.
• Shared company vehicles for required travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED