Call Center Scheduler/Medical Records

Arizona Liver Health•Mesa, AZ

1d•Onsite

About The Position

Arizona Liver Health/Arizona Clinical Trials is seeking a full-time, non-exempt Call Center Scheduler/Medical Records professional for its Mesa, Arizona location. The role supports patient scheduling and medical-records administration across the health centers. The position requires handling patient requests by telephone, coordinating appointments and communications, maintaining accurate records, and routing clinical documents while protecting patient confidentiality in accordance with the Privacy Act and HIPAA. Compensation is $18.00–$22.00 per hour, depending on experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Bilingual Spanish-speaking ability is required.
Proficiency with Microsoft Office applications, Windows, and a multi-line telephone system.
Ability to communicate professionally with patients, providers, and third-party vendors.
Excellent organizational, attention-to-detail, and time-management skills.
Strong written and oral communication skills.
Ability to lift at least 15 pounds.
Ability to sit for long periods, at least 50% of the time.
Ability to type and perform computer work for long periods.

Responsibilities

Handle patient needs and requests efficiently through telephone scheduling.
Schedule initial and follow-up patient appointments to use provider time efficiently and support appropriate patient care.
Pre-register patients by accessing and updating patient information as needed.
Enter data and confirm appointments.
Maintain schedule accuracy to support maximum patient flow.
Answer and screen appointment-related telephone calls according to established procedures, schedule interpreters, and direct calls to appropriate staff.
Communicate effectively with office staff and providers across health centers as needed.
Maintain patient confidentiality in compliance with the Privacy Act and HIPAA.
File and scan laboratory, radiology, and other reports in the appropriate EHR section within the prescribed timeline.
Send SOC records to Research for all new screeners within 48 hours.
Route clinical reports to appropriate clinic staff and outside parties.
Process medical-records release requests and send records to requesting parties by mail or electronically.
Send medical-records releases to referring providers when requested.
Handle incoming faxes and route them to appropriate clinic staff.
Follow up on failed faxes and update the database with changes to receiving parties.
Maintain good attendance, punctuality, and work the full scheduled shift.
Demonstrate respectful, professional behavior that supports a team-oriented work environment.