SPECIALTY SCHEDULER - Gastroenterology

Carilion Clinic•Roanoke, VA

7d•$19 - $26

About The Position

The Specialty Scheduler manages surgery schedules for multiple providers and prepares surgery packets for physicians to take to surgical facilities. The role provides consistent customer service and patient care, communicates patient information accurately and efficiently, and works with providers, department leadership, and interdisciplinary teams to coordinate surgical care and daily activities. Responsibilities include assessing patients’ pre-operative needs through interviews; coordinating pre- and post-surgical appointments and care; communicating surgery-related information and appointment changes; documenting patient and procedure information; ensuring necessary equipment is available; managing assigned operating-room block time; maintaining utilization reports; arranging tests and outside physician appointments when applicable; and helping ensure authorization and pre-certification are completed.

Requirements

High school diploma or equivalent.
Computer and word-processing knowledge and experience.
Keyboarding skills.
Effective interpersonal, communication, and teamwork skills.
Successfully complete orientation and competency validation for the position.
Above-average organizational skills and attention to detail.
Strong reading, writing, spelling, grammar, punctuation, and mathematical calculation skills.
Ability to maintain composure under pressure and diffuse tension through effective communication.

Nice To Haves

Medical terminology knowledge.
Knowledge of CPT coding.

Responsibilities

Manage surgery schedules for multiple providers and prepare surgery packets for physicians.
Communicate with providers, team members, patients, and departments about appointments, surgery information, and changes.
Work with department leadership to manage daily activities and coordinate care with interdisciplinary teams.
Interview patients to assess pre-operative needs based on anesthesia and physician-specific guidelines.
Answer and screen telephone calls, take messages, and provide information in a timely manner.
Post surgical case information at operating facilities and document and distribute patient information to relevant staff.
Coordinate pre- and post-surgical care, including pre-operative appointments, lab work, medical clearances, History and Physicals, education classes, and post-operative care.
Notify patients in writing of surgery-related appointments and document information in the patient medical record.
Ensure proper equipment is available for surgery by contacting surgical representatives and material management and reviewing case documentation.
Manage assigned block time, coordinate with other surgery schedulers to release or use open time, and take appropriate action related to cancellations.
Maintain OR utilization reports for Carilion Clinic operating facilities, ambulatory surgery centers, and other facilities used by physicians.
Document surgery or procedure information on physician calendars in the email system or as preferred by physicians, and update demographics as needed.
Assist with scheduling tests and outside physicians when applicable.
Complete authorizations or coordinate with the authorization team to ensure pre-certification is completed.
Communicate with Financial Counselors about surgeries as applicable.