CRMG Scheduler Specialty

Chesapeake Regional Healthcare•Chesapeake, VA

About The Position

The Scheduler, Specialty coordinates surgical procedures, diagnostic tests, laboratory testing, pre-operative clearances, and appointments with patients, physicians, medical facilities, and staff. The role obtains insurance authorizations and supports front-desk and patient check-in operations as needed. It handles administrative interactions with patients by telephone and in person, facilitates clinical communication among providers, staff, patients, and families, responds to information requests, and collects and accounts for co-payments and accounts-receivable payments. The Scheduler oversees the final disposition of surgery cases between the surgeon and operating-room staff and manages cases scheduled for the assigned practice. The position provides surgical scheduling and coordination, administrative and provider support, clinical support, and front-desk services. It maintains physician office and OR schedules, coordinates testing and clearances, updates medical records, supports patient intake and triage, and helps ensure efficient practice operations. It reports to the Physician Practice Manager and supervises no staff.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a hospital, medical office, or healthcare setting.
Knowledge of surgical scheduling and obtaining insurance authorizations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Medical Assistant education.

Responsibilities

Schedule surgeries and oversee scheduled operating-room cases for assigned physicians.
Coordinate provider and operating-room schedules to support continuous provider productivity.
Schedule surgical cases promptly and efficiently.
Obtain laboratory, radiology, test, and specialty reports from the electronic medical record as needed for surgical scheduling.
Obtain insurance pre-authorizations for testing, workers’ compensation cases, prescriptions, and medications, and obtain medical-necessity codes.
Facilitate verbal and written communication between physicians, peers, patients, and the community.
Schedule consultations, follow-up visits, medical testing, and clearances.
Schedule diagnostic testing and review preparation instructions with patients.
Prepare laboratory requisitions.
Communicate insurance coverage and requirements to patients and family members.
Order prescriptions or coordinate pharmaceutical orders by telephone or electronic means as directed by physicians.
Provide patient education when necessary.
Update medical records with patient history and medication reconciliation.
Chaperone physician encounters when requested or required.
Perform medical intake and interviews, and triage patients through the electronic medical record.
Obtain patient vital signs before physician encounters.
Provide front-desk and patient check-in backup as needed.
Answer telephones, triage calls, and record and distribute telephone messages.
Schedule patient appointments, greet patients and visitors, and register patients or update their information.
Request and accept co-payments and accounts-receivable payments, and record transactions in the practice management system.
Balance the daily log with the cash drawer at close of business.
Scan necessary documentation into patients’ electronic medical records.
Handle release of information as directed by the Practice Manager.
Maintain physicians’ OR and office schedules.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate flexibility in work scheduling when necessary to ensure patient care.