Specialty Beauty Advisor - Lancome

Ulta Beauty, Inc.•Winter Park, FL

About The Position

The Specialty Beauty Advisor – Lancôme is responsible for maximizing sales of Lancôme color cosmetics, skincare, and fragrance. The advisor engages guests to understand their needs, supports merchandise selection and purchase, and maintains store standards, including cleanliness and replenishment. They represent Ulta Beauty and Lancôme and support the Experience Manager through sales and events, guest service and associate culture, and operating procedures and compliance. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor works toward Lancôme and store sales and clientele goals, provides personalized service and product recommendations, performs makeup applications and skincare analyses, and supports appointments, services, and in-store events. They build customer relationships, follow up with guests, stay informed about products and trends, and participate in brand and category training. They also collaborate with store teams, promote the guest loyalty program, follow company and brand standards, maintain the Lancôme area and other assigned spaces, and assist with merchandising, inventory, shipment processing, and loss prevention.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrates competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Able to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed Lancôme brand sales and clientele goals and contribute to store retail and service sales, guest loyalty, omnichannel, and shrink goals.
Greet and engage every guest, personalize service, offer samples, and recommend complementary products and services.
Perform makeup applications, skincare analyses, and product demonstrations.
Stay current on prestige training and industry trends, products, services, ingredients, and benefits.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Build customer relationships, maintain an active preferred customer list, follow up on guest inquiries, and inform guests about promotions, events, and services.
Maintain prompt and regular attendance.
Contribute to an inclusive and collaborative environment for teammates and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Lancôme brand partners through required training and execution of events and promotions.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing brand and category education.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and Lancôme dress code.
Maintain operational standards and cleanliness in the Lancôme area and other assigned store areas.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.