Specialty Beauty Advisor - Clinique

Ulta Beauty, Inc.•Knoxville, TN

7h•Onsite

About The Position

The Specialty Beauty Advisor – Clinique (SBA – Clinique) maximizes sales for Clinique products, including color cosmetics, skincare, and fragrance, by engaging guests, understanding their needs, and assisting with merchandise selection and purchases. The advisor represents Ulta Beauty and Clinique, maintains store standards such as cleanliness and replenishment, and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor provides personalized service and product recommendations, performs makeup applications and skincare analysis, supports appointments and in-store events, and builds relationships with Clinique customers. The position also includes salesfloor replenishment, product and tester upkeep, merchandise displays and resets, inventory and shipment tasks, and maintaining store cleanliness and operational standards. The schedule is flexible and includes days, evenings, weekends, and holidays. Frequent mobility and standing, bending, pulling, pushing, reaching, twisting, and coordination are required; lifting or moving up to 10 pounds is continuous during the shift.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored training.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed Clinique brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and achieve sales goals.
Build and maintain customer relationships, keep in contact with preferred customers, and follow up on guest inquiries.
Inform guests about current promotions, events, and store services.
Stay informed about products, services, ingredients, benefits, and beauty trends.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain relationships with Clinique brand partners by attending required training and executing events and promotions.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, and standards, as well as the Ulta Beauty and Clinique dress code.
Keep the assigned work area replenished, signed, and faced; maintain testers in accordance with hygiene standards.
Maintain store and Clinique-area operational standards and cleanliness, including assigned salesfloor, restroom, cashwrap, backroom, and break-area duties.
Complete merchandise resets, planograms, marketing displays, physical inventory procedures, and Clinique shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.