Specialty ASM

Lowe's Home Centers•Frederick, MD

1d•Onsite

About The Position

The Specialty Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction. It includes anticipating customer flow and work demand, adjusting staffing and schedules to provide coverage, planning for sales spikes, and ensuring products are in stock to meet demand. The manager conducts safety walks, monitors use of store power equipment, and coaches associates on safe work practices. At times, the Specialty Assistant Store Manager provides full leadership over the store. The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and determine how to achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The associate may also rotate through Merchandising and Operations assignments for cross-training and development. The position does not require regular travel, but occasional travel may be needed for meetings, training, or support of neighboring stores. The role is generally scheduled for 48 hours per week, with additional hours possible based on business needs, and requires morning, afternoon, and evening availability any day of the week. Physical demands include activities such as prolonged standing or sitting and lifting at least 25 pounds without assistance.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties that may involve prolonged standing, sitting, and other activities.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
If required by the state or local municipality, hold the required salesperson license or pass the licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead a team of associates in providing exceptional customer service and maintaining a clean, safe, well-stocked store.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Anticipate customer flow and work demand, and adjust efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Provide full leadership over the store when required.
Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
Support specialty-area assignments, such as cabinets and appliances, and rotate through Merchandising and Operations assignments for cross-training and development.
Travel occasionally for meetings, training, or to support neighboring stores.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.