Specialty ASM

Lowe's Companies, Inc.•Carlsbad, NM

About The Position

The Specialty Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. It includes anticipating customer flow and work demand, adjusting staffing and schedules to ensure coverage, planning for sales spikes and product availability, and promoting safe work practices through safety walks, equipment monitoring, and coaching. At times, the position provides full leadership over the store. The Specialty Assistant Store Manager works with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. Assignments and priorities may be tailored to specialty areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The role is salaried and generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week. Physical duties may involve prolonged standing, sitting, and other activities necessary to perform the job. The associate must be able to lift at least 25 pounds without assistance and may lift more than 25 pounds with or without assistance.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
If required by state or local law, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead a team of associates to deliver exceptional customer service and maintain a clean, safe, and well-stocked store.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Anticipate customer flow and work demand, and adjust efforts and schedules to provide coverage where and when needed.
Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
Conduct safety walks, monitor store power equipment use, and coach associates on safe work practices.
Provide full leadership over the store when required.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop ways to meet service, sales, and operational objectives.
Work on assignments and priorities tailored to specialty areas such as cabinets and appliances.
Rotate through Merchandising and Operations assignments for cross-training and development when asked.
Travel occasionally to meetings, trainings, or neighboring stores when needed.