Specialty ASM

Lowe's Companies, Inc.•Tempe, AZ

11d

About The Position

The Specialty Assistant Store Manager leads associates to provide exceptional customer service in a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the position provides full leadership over the store. The manager anticipates customer flow and work demand, adjusts efforts and schedules to maintain coverage, plans for sales spikes, and ensures adequate in-stock levels. The role includes conducting safety walks, monitoring use of store power equipment, and coaching associates on safe work practices. The Specialty Assistant Store Manager collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead associates in providing exceptional customer service and maintaining a clean, safe, well-stocked store.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Anticipate customer flow and work demand and redirect efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and maintain in-stock levels to support demand.
Conduct safety walks, monitor store power equipment use, and coach associates on safe work practices.
At times, provide full leadership over the store.
Collaborate with store leadership peers, the District Manager, and Area support staff to establish methods for achieving service, sales, and operational objectives.
Perform assignments tailored to specialty areas such as cabinets and appliances.
Rotate through Merchandising and Operations assignments when requested for cross-training and development.
Travel occasionally to meetings, training, or to support neighboring stores, if needed.