Specialty ASM

Lowe's Home Centers•Carlsbad, NM

3d•Onsite

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service in a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the manager may provide full leadership over the store. They collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods to achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. The role does not require regular travel, though occasional travel may be needed for meetings, training, or support of neighboring stores. It is salaried and generally scheduled for 48 hours per week, with additional hours possibly required based on business needs. Morning, afternoon, and evening availability is required any day of the week. The position requires physical ability to perform job tasks, including prolonged standing and sitting, and the ability to lift at least 25 pounds without assistance; heavier items may be lifted with or without assistance.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or consumer service.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and ensure adequate in-stock positions to support demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Lead associates in delivering exceptional customer service in a clean, safe, and well-stocked store.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when needed.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for meeting service, sales, and operational objectives.
Address priorities for specialty areas such as cabinets and appliances.
Rotate through Merchandising and Operations assignments for cross-training and development.
Travel occasionally to meetings, trainings, or neighboring stores as needed.