Specialty ASM

Lowe's Companies, Inc. • Arden, NC

12d • Onsite

About The Position

The Specialty Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. It includes anticipating customer flow and workload, adjusting staffing and schedules, planning for sales peaks and inventory needs, conducting safety walks, monitoring power-equipment use, and coaching safe work practices. At times, the manager may provide full leadership over the store.

The role collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or consumer service.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and workload, and adjust efforts and schedules to provide coverage where needed.
• Plan for sales spikes and ensure the store has sufficient in-stock products to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals, improve operational efficiency, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to achieve service, sales, and operational objectives.
• Work on assignments and priorities tailored to specialty areas such as cabinets and appliances.
• Rotate through Merchandising and Operations assignments for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed