Specialty Artist - MAC

Ulta Beauty, Inc.•Gresham, OR

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guest needs, assisting with merchandise selection and purchases, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored training.
Ability to perform frequent mobility, standing, bending, reaching, pulling, pushing, and twisting during a shift; continuously lift or move up to 10 pounds and coordinate and manipulate objects.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Build and maintain customer relationships, manage a preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Conduct professional makeup demonstrations, applications and lessons, skincare analyses, and product demonstrations to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about promotions and marketing initiatives and inform guests about them.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by participating in required training and executing in-store events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with store managers and associates to help grow the business.
Know and follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and keep assigned areas clean.
Help complete merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.