Specialty Artist - MAC

Ulta Beauty, Inc.•Buckingham Landing, SC

11d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance, by learning guests’ individual needs, assisting with merchandise selection and purchases, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through performance, people, and process priorities. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist provides personalized makeup demonstrations, applications, and lessons, skincare analyses, and product demonstrations; builds guest relationships and an active clientele; and supports appointments, services, promotions, and in-store events. The role also maintains brand and store operating standards, including replenishment, tester hygiene, cleanliness, merchandise resets, inventory procedures, shipment processing, and loss prevention. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and attendance at brand-sponsored trainings.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for sales, guest loyalty, omni-channel performance, and retail shrink.
Build and maintain guest relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations to MAC and Ulta Beauty standards.
Study and complete applicable Skill Certification requirements within the specified time frame.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Keep informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category education and professional development.
Collaborate with store managers and associates to grow the business.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards and cleanliness, including participation in the MAC recycling program.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using provided technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.