Specialty Artist - MAC

Ulta Beauty, Inc.•Benton, AR

10d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs and helping them choose and purchase merchandise. The role maintains store standards, cleanliness, and replenishment while representing Ulta Beauty and MAC products, image, and culture. The artist supports the Experience Manager through a focus on sales and service performance, guest service and associate culture, operating procedures, and compliance. Professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge are required for the position. The role includes personalized makeup demonstrations, applications, and lessons; skincare analyses; product demonstrations; guest relationship and clientele development; support for appointments, services, and in-store events; and participation in brand training. It also includes replenishment, tester hygiene, merchandise resets, planograms, displays, inventory procedures, shipment processing, loss prevention, and maintaining the MAC area and other assigned store spaces. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions involve frequent mobility and standing, bending, reaching, pulling, pushing, and twisting, as well as continuous lifting or moving of up to 10 pounds and continuous coordination and manipulation of objects. A cosmetology or demonstrator license is required where state law requires it. High school graduation and cosmetics artistry experience are preferred.

Requirements

Cosmetology or demonstrator license where required by state law.
Demonstrated significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to meet the physical demands described, including frequent mobility and movement and continuous lifting or moving of up to 10 pounds.

Nice To Haves

High school diploma.
Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, manage an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products and services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations according to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within the specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC as a brand ambassador, sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, including cleanliness and participation in the MAC recycling program.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.
Attend brand-sponsored trainings.
Work a flexible schedule that includes days, evenings, weekends, and holidays.