Specialty Artist - MAC

Ulta Beauty, Inc.•Houston, TX

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, determining their needs, and helping them select and purchase merchandise. The role also maintains store standards for cleanliness and replenishment and represents Ulta Beauty and MAC’s image, products, and culture. The Specialty Artist supports the Experience Manager through a focus on sales and service performance, guest service and associate culture, and operating procedures and compliance. Professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge are required for the role. The position delivers personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. It builds guest relationships and an active clientele, supports brand sales goals and store events, and works with associates and brand partners. It also maintains the MAC area and other assigned areas, supports merchandising and inventory activities, and follows Ulta Beauty and MAC standards, policies, and procedures.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored training.

Nice To Haves

Cosmetics artistry experience.
High school diploma.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Build and maintain customer relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to brand standards.
Study and complete applicable MAC Skill Certification requirements within the specified time frame.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and Ulta Beauty app with guests.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by participating in required training and executing events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain store and MAC operational standards and cleanliness, including participating in the MAC recycling program and maintaining assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.