Specialty Artist - MAC

Ulta Beauty, Inc.•Spanish Fork, UT

22d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs and assisting with merchandise selection and purchases. The role maintains store standards, including cleanliness and replenishment, and represents Ulta Beauty and MAC to guests. It supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. Professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge are required for the role. The artist meets or exceeds sales and service goals, builds guest relationships, delivers personalized makeup and skincare experiences, supports appointments and in-store events, and stays informed about products and industry trends. The role also promotes loyalty programs, shares product and artistry knowledge, participates in training, and collaborates with store teams and MAC brand partners. Operational duties include following company policies and dress standards; maintaining the assigned area, products, testers, and displays; participating in resets, inventory, and shipment processing; following loss-prevention practices; and completing other assigned operational tasks. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as attendance at brand-sponsored trainings. Work involves frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Ability to meet the stated physical demands, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about and communicate brand and store promotions and marketing initiatives.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and execution of events and promotions.
Participate in ongoing brand and category education and professional development.
Collaborate with managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and MAC dress code.
Keep the assigned area replenished, signed, and faced; maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and keep assigned areas clean.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.