Specialty Artist - MAC

Ulta Beauty, Inc.•Hiram, GA

8d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales of the MAC brand, including color cosmetics, skincare, and fragrance, by determining guests’ needs, helping them select and purchase merchandise, and maintaining store standards such as cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through sales and in-store events, guest service and associate culture, and operational procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist delivers personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. They build guest relationships and a MAC clientele, promote loyalty programs and products, support appointments and events, and keep current with industry trends and brand education. They also maintain merchandise, testers, displays, and cleanliness; participate in inventory and shipment activities; follow company policies and loss-prevention practices; and complete other assigned operational tasks.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience is preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain customer relationships, maintain an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within the specified time frame.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC as a brand ambassador by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by participating in required training and executing events and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with store managers and associates to help grow the business.
Know and ensure adherence to Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards and cleanliness, participate in the MAC recycling program, and clean assigned areas as needed.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.