Specialty Artist - MAC

Ulta Beauty, Inc.•Fayetteville, AR

18d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through performance, people, and process priorities. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist delivers personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; builds guest relationships and a MAC clientele portfolio; and supports sales goals, appointments, in-store events, and brand promotions. The position also contributes to an inclusive team environment, participates in training, and collaborates with store associates and MAC brand partners. The role maintains compliance with company and brand policies, dress code, hygiene standards, and operational procedures. Duties include replenishing and maintaining the assigned area, supporting merchandise resets and inventory processes, processing shipments, participating in the MAC recycling program, and following loss-prevention practices. The schedule is flexible and includes days, evenings, weekends, and holidays. The position involves frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

Cosmetics artistry experience preferred.
High school diploma preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within the specified time frame.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by attending required training and executing events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with store managers and associates to help grow the business.
Know and follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and maintain cleanliness in assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company and brand technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.
Attend brand-sponsored trainings.