Specialty Artist - MAC

Ulta Beauty, Inc.•Flower Mound, TX

8d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, determining their individual needs, assisting with merchandise selection and purchases, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through a focus on sales and service performance, guest service and associate culture, and operating procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist meets or exceeds brand sales and service goals, builds guest relationships, provides personalized makeup demonstrations and services, and supports appointments, in-store events, training, and promotions. The role also maintains an active MAC clientele portfolio, collaborates with store associates and brand partners, and shares product knowledge and makeup techniques. Operational duties include following company policies and dress standards; replenishing, signing, and facing merchandise; maintaining testers and hygiene standards; keeping the MAC area and other assigned areas clean; participating in resets, planograms, displays, inventory, and shipment processing; and protecting company assets through loss-prevention practices. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, along with frequent movement and standing and regular physical tasks during shifts.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep in contact with a growing preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations according to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup application techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with managers and associates throughout the store to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, as well as the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and clean the MAC area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.