Specialty Artist - MAC

Ulta Beauty, Inc.•Mobile, AL

28d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, helping them select and purchase merchandise, and maintaining store standards such as cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through a focus on sales and in-store events, guest service and associate culture, and operating procedures and compliance. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist provides personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. They build guest relationships and an active clientele, maintain product displays and testers, support appointments and events, participate in training, and follow company and brand standards. The position also includes store operations such as replenishment, resets, inventory procedures, shipment processing, cleanliness, and loss prevention.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.
High school diploma preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, manage an active preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations according to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by attending required trainings and executing events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with managers and associates across the store to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, as well as the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, including participation in the MAC recycling program and cleaning the MAC area and other assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.