Specialty Artist - MAC

Ulta Beauty, Inc.•Albuquerque, NM

21d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by determining guests’ needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist delivers personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. They build guest relationships and clientele, promote loyalty programs and brand initiatives, support appointments and in-store events, and maintain MAC’s sales area, testers, inventory, and operational standards. The role also involves ongoing training, collaboration with store teams and brand partners, and compliance with company and brand policies.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience is preferred.

Responsibilities

Meet or exceed MAC sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
Build and maintain guest relationships, an active preferred guest list, and an active MAC clientele portfolio; follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons, skincare analyses, and product demonstrations according to MAC and Ulta Beauty standards.
Study and complete applicable Skill Certification requirements within the specified time frame.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Keep informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance and contribute to an inclusive environment for teammates and guests.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners by participating in required training and executing events and promotions.
Participate in ongoing brand and category training and collaborate with store managers and associates to grow the business.
Follow Ulta Beauty policies, procedures, standards, and the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained according to hygiene standards.
Maintain store and MAC operational standards, including cleanliness and participation in the MAC recycling program.
Help complete merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company- and brand-provided technology and practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.