Specialty Artist - MAC

Ulta Beauty, Inc.•Southlake, TX

13d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and assisting with merchandise selection and purchase. The role maintains store standards, including cleanliness and replenishment, and represents Ulta Beauty and MAC to guests. It supports the Experience Manager through performance, people, and process, and requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The Specialty Artist delivers makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; builds guest relationships and clientele; promotes loyalty programs, products, services, and events; and collaborates with store associates and MAC brand partners. The position also maintains operational standards, processes merchandise and shipment, participates in inventory and display tasks, and follows company policies and hygiene, loss-prevention, and compliance standards.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.

Nice To Haves

Cosmetics artistry experience preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, manage a preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about and communicate brand and store promotions and marketing initiatives.
Book appointments and support services and in-store events that deliver guest experiences and sales results.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and execution of events and promotions.
Participate in ongoing brand and category training to support professional development and MAC sales performance.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
Keep the assigned area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, participate in the MAC recycling program, and keep assigned areas clean.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.