Specialty Artist - MAC

Ulta Beauty, Inc.•Norman, OK

18d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales in the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guest needs, helping guests select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC to guests and supports the Experience Manager through attention to performance, people, and process. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist delivers makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. They build guest relationships and clientele, support brand promotions and events, meet sales and service goals, maintain MAC-area standards and testers, and follow company and brand procedures, policies, and compliance standards. The role also includes training, merchandising, inventory, shipment processing, and other assigned tasks.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrates significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience preferred.
High school diploma preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, keep in contact with a growing preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice skill certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about promotions and marketing initiatives and share them with guests.
Book appointments and support services and in-store events that deliver guest experiences and sales results.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trends, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and adhere to the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced; ensure testers are available and maintained in compliance with hygiene standards.
Maintain store and MAC operational standards and cleanliness, participate in the MAC recycling program, and clean assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.