Specialty Artist - MAC

Ulta Beauty, Inc.•Charleston, WV

19d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ needs, helping them select and purchase merchandise, and maintaining store standards for cleanliness and replenishment. The role represents Ulta Beauty and MAC, and supports the Experience Manager through sales and service performance, guest service and associate culture, and adherence to operating procedures and compliance standards. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The position delivers personalized makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations. It builds guest relationships and clientele, promotes loyalty programs and products, supports appointments and in-store events, participates in brand training, and collaborates with store associates and MAC partners. It also maintains the MAC work area and testers, supports merchandise resets and inventory and shipment processes, follows loss-prevention practices, and completes other assigned operational tasks. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, and attendance at brand-sponsored trainings. Working conditions include frequent mobility and standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects during the shift.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, maintain active contact with a growing preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within the specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that provide a strong guest experience and support sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Maintain and update an active MAC clientele portfolio.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and execution of in-store events and promotions.
Participate in ongoing brand and category training and professional development.
Collaborate with store managers and associates to help grow the business.
Follow Ulta Beauty policies, procedures, and standards, and comply with the Ulta Beauty and MAC dress code.
Keep the assigned work area replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store and MAC operational standards, including MAC recycling and cleanliness of assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using company-provided technology and best practices.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.